Privacy Policy
Effective Date: June 2026
At Regal Roofing, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our roofing services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
About Us
Regal Roofing
46 Brackendale
Elton, Chester
CH2 4PH
Email: info@regalroofing.services
Phone: 0782338264
Website: www.regalroofing.services
Regal Roofing provides professional roofing services throughout Elton, Chester, and the surrounding areas, including:
- New Roofing
- Roof Repairs
- House Roofing
- Garage Roofing
- Flat Roofing
- Porch Roofing
- Extension Roofing
- Lean-To Roofing
- Fascia and Soffits
- Gutters and Drains
Information We Collect
We may collect personal information when you interact with our website or contact us regarding our services.
This information may include:
- Your name
- Email address
- Telephone number
- Property address
- Billing address (where applicable)
- Details about your roofing enquiry
- Photographs you provide relating to roofing work
- Communication history with our business
- Any other information you voluntarily provide
We also collect limited technical information automatically when you visit our website.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Time and date of your visit
- Referral website
- Cookies and similar technologies
How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Arrange quotations
- Schedule roofing inspections
- Carry out roofing work
- Process customer requests
- Communicate during projects
- Provide customer support
- Improve our website
- Maintain website security
- Meet our legal obligations
- Prevent fraud and misuse
- Keep business records
We only collect information that is relevant to providing our services.
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process personal data on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of legal rights where necessary
Where consent is relied upon, you may withdraw your consent at any time.
Contact Forms
If you complete a contact form on our website, we collect the information you submit to respond to your enquiry.
Submitting a contact form does not automatically create a contractual relationship with Regal Roofing.
We will only use the information provided for purposes connected with your enquiry unless otherwise permitted by law.
Quotations
If you request a quotation, we may collect information about your property, roofing requirements, preferred appointment times, and contact details.
Where necessary, we may arrange a site visit to prepare an accurate quotation.
Quotation information is retained for reasonable business and record-keeping purposes.
Cookies
Our website may use cookies to improve user experience and website performance.
Cookies are small text files stored on your device that help websites remember information about your visit.
Cookies may be used for:
- Website functionality
- Visitor statistics
- Performance monitoring
- Security
- User preferences
Most internet browsers allow you to control or disable cookies through browser settings.
Disabling cookies may affect some website functionality.
Analytics
We may use website analytics tools to better understand how visitors use our website.
Analytics data is generally collected in an anonymous or aggregated form and may include:
- Number of visitors
- Popular pages
- Time spent on pages
- Device types
- Browser information
- General geographic location
This information helps us improve website performance and customer experience.
Marketing Communications
We do not send unsolicited marketing emails.
If you choose to subscribe to future marketing communications, you may withdraw your consent at any time using the contact details provided below.
We will never sell your personal information to third parties for marketing purposes.
Sharing Your Information
We treat your information confidentially.
However, we may share personal information where necessary with:
- Professional advisers
- IT service providers
- Website hosting providers
- Payment providers
- Insurance companies
- Legal authorities where required by law
- Government bodies where legally necessary
Third parties are only provided with information necessary to perform their services and are expected to maintain appropriate security standards.
Data Security
Regal Roofing takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Theft
- Misuse
- Accidental disclosure
- Alteration
- Destruction
Although we work to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
Your Rights
Under UK data protection legislation, you have rights regarding your personal information.
These include the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your personal data where applicable
- Restrict processing
- Object to processing
- Request data portability where applicable
- Withdraw consent where consent is the legal basis
- Lodge a complaint with the Information Commissioner’s Office (ICO)
We will respond to valid requests within the timeframes required by applicable law.
Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices, content, or security of those websites.
Visitors should review the privacy policies of any external websites they visit.
Children’s Privacy
Our website and services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that personal information relating to a child has been provided without appropriate consent, we will take reasonable steps to delete it.
International Transfers
Personal information is generally processed within the United Kingdom.
Where information is transferred outside the UK, appropriate safeguards will be implemented to ensure your information remains protected in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legislation, business operations, or website functionality.
Updated versions will be published on this page together with the revised effective date.
We encourage visitors to review this Privacy Policy regularly.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details below.
Regal Roofing
46 Brackendale
Elton, Chester
CH2 4PH
Email: info@regalroofing.services
Phone: 0782338264
Website: www.regalroofing.services
If you remain dissatisfied with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.
By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.